FAQs

We offer £5 shipping on all orders excluding matting which incurs a pallet charge of £49.

We only use professional courier companies to deliver goods. Larger items or orders may be palletised and sent using a pallet courier.

We offer next day delivery when you order before 3pm on working days. Please note bulky/large items (barbells etc) make take up to 3 working days and may not all arrive at the same time.
If your order is very large/heavy please note that it may be delivered on a pallet. These deliveries may take up to 4 business days.

With large multi-item orders, sometimes the courier may not deliver your order all on the same day due to the size and weight of the boxes. If part of your order arrives then the rest should arrive in the next day. Please allow at least 48 hours before getting in touch.

Currently we only ship to the UK.

We offer a 30-day money back policy on all unused Factory Weights products.

No, we will only cover the cost for a faulty item return.

If you are not satisfied with your item(s) simply email us at help@factoryweights.co.uk explaining what item(s) you would like to return and why. Remember to include the name of the person that made the order and order number, if available.

We put a lot of time and money into making sure that goods are as safe as possible when being shipped but unfortunately sometimes they may arrive damaged.

If an item arrives damaged or faulty, please send images showing the problem to help@factoryweights.co.uk. Also include the name and order number if available.

We accept all major credit and debit cards.

Sign up to our mailing list for exclusive discounts and offers! We also offer bulk commercial discounts for gym owners, PTs and commercial clients. Get in touch at help@factoryweights.co.uk

Yes, we accept payments via Klarna. For more details, click here. We also have other finance options for large bulk orders. For more information contact halp@factoryweights.co.uk

Once your order has been placed, tracking details will be emailed to you.

You can email us,

Phone us on: 0800 470 0945

or contact us on social media!

We are based at:

Factory Weights

90 Camlachie St

Glasgow

G31 4AD

We are based at:

Factory Weights

90 Camlachie St

Glasgow

G31 4AD