We offer express shipping from just £5. Shipping rates increase depending on the size of the order. Shipping is calculated at checkout.
We only use professional courier companies to delivery goods.
We offer next day delivery when you order before 3pm on working days. Please note bulky/large items (barbells etc) make take up to 3 working days.
If your order is very large/heavy please note that it may be delivered on a pallet. These deliveries may take up to 4 business days.
With large multi-item orders, sometimes the courier may not deliver your order all on the same day due to the size and weight of the boxes. If part of your order arrives then the rest should arrive in the next day. Please allow at least 48 hours before getting in touch.
Currently we only ship to the UK.
We offer a 30-day money back policy on all unused Factory Weights products.
No, we will only cover the cost for a faulty item return.
If you are not satisfied with your item(s) simply email us at email@example.com explaining what item(s) you would like to return and why. Remember to include the name and email address of the person that made the order and order number, if available.
We put a lot of time and money into making sure that goods are as safe as possible when being shipped but unfortunately sometimes they may arrive damaged.
If an item arrives damaged or faulty, please send images showing the problem to firstname.lastname@example.org. Also include the name, delivery address and email address of the person who made the order. Please also include the order number if available.
We accept all major credit and debit cards.
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Yes, we accept payments via Klarna. For more details, click here.
Once your order has been placed, tracking details will be emailed to you. However, please note that not all courier services provide tracking details.
To check the status of your order, you can get in touch with our customer services team. Please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
You can email us at: email@example.com or contact us on social media!
We are based at: Factory Weights HQ, 90 Camlachie Street, Glasgow, G31 4AD, UK.
Contact us at: firstname.lastname@example.org