Our orders are sent by DPD and should arrive within 24 hours. The delivery charge is £3 for ALL orders! Please note for the Highland and Islands the courier may differ and may take slightly longer.
With large multi-item orders, sometimes the courier may not deliver your order all on the same day due to the size and weight of the boxes. If part of your order arrives then the rest should arrive in the next day. Please allow at least 48 hours before getting in touch.
If your order very large/heavy please note that it may be delivered on a pallet. These deliveries may take up to 5 working days. These are kerbside delivery only. We recommend having a few helping hands to assist the courier with large/heavy deliveries. Factory Weights do not recommend one man delivery for larger or heavy orders.
We appreciate your custom and sincerely hope that you never experience any shipping problems. As a company we uphold the highest standards of service but can on occasion be let down by third party handling companies. Please let us know if you have any problems at email@example.com. Any issues will be handled promptly and professionally.
RETURNS & REFUNDS
Factory Weights offers a 30-day money back guarantee as long as the item is in new condition and has not been opened.
If you find that a product you have received is faulty, please get in touch via email firstname.lastname@example.org or social media and we will try to find a solution. If a solution cannot be found, we will send a pre-paid returns label so that you can return the item to us. Upon receipt of the faulty item, we will dispatch either a replacement or a refund depending on your preference. When sending an item for a return or refund, please include a note with your name and order number. Faulty items should be returned to:
Factory Weights HQ
88 Union Street
For the majority of the orders you will receive tracking information and updates via email. Please note that some couriers do not provide tracking codes.